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Customer Service Quickbooks/Quicken Specialist

American National Bank of Texas
American National Bank of Texas is always searching for new talent to join our ever growing team. With a strong commitment to our customers and our community, we know that the competitive advantage we have in the North Texas region is firmly planted in the success of each of our employees. ANBTX has a longstanding commitment to our region and our employees. For seven straight years ANBTX has been selected as one of the Top 100 Places to Work in Dallas/Fort Worth by The Dallas Morning News, and we have a history of providing our employees and the community with a strong sense of integrity and stability. For more than 135 years ANBTX has served the citizens of North Texas, and we have grown to be one of the largest banking institutions in North Texas. - See more at: https://www.anbtx.com/careers#sthash.e2e3GCCH.dpuf
Customer Service Quickbooks/Quicken Specialist
Full-time
American National Bank of Texas
Accounting/Finance
Operations Center
200 N. Catherine Street
75160 Terrell , TX
Job Description: 

The Customer Care Specialist provides a consistently positive and professional customer service experience in response to customer service inquiries and problems via inbound and outbound telephone calls and web delivery in a call center environment.  The Specialist opens deposit accounts and assesses customer needs to identify opportunities to provide the customer with desired products and services or refers the customer to appropriate bank staff for further assistance.  The Customer Care Specialist also supports business customers with online bill pay, internet loan assistance, and QuickBooks and Quicken software assistance.  This Customer Care Unit Specialist may be required to travel to and from the customers' place of business.

Hours/Days of Work: 

Full Time

Education/Experience: 
  • High School diploma or GED
  • Must be proficient in QuickBooks and Quicken software
  • Minimum three years of banking experience, preferably in the concentration area of sales, deposits, and consumer lending and/or call center experience with additional focus on assisting the business customer
  • Working knowledge of Microsoft Excel and MS Word
  • Basic Keyboarding and calculator skills; must be able to do simple math and carry out written instructions
  • Must be able to drive a car
  • Ability to life up to 30 lbs.

EQUAL OPPORTUNITY EMPLOYER